GenSynth Documentation

Issue: License is not Activating

A potential reason why license is not activating is that the server time is not synced. License activation needs to trust the container time, which is obtained from the GenSynth deployment environment. Time cannot be trusted if it is not synced through the network time protocol.

Note that time allowance is not timezone-specific. Verify time synchronization with timedatectl. If NTP is not set up, run sudo timedatectl set-ntp or configure any other NTP service on the host.